Delivering the Highest Standards of Service
Quality Assurance Guarantee
At Express Facility Management, we take quality assurance very seriously. We believe that the quality of our services and the quality of the results we achieve for our clients is of the utmost importance. To ensure that we meet the highest standards of quality, we employ a comprehensive Quality Assurance Program.
Quality Assurance Process
Establish Expectations
We hold ourselves accountable to four categories of key performance indicators to ensure our customers receive an exceptional quality of service.
Monitor & Report
We engage an intuitive digital end-to-end platform as part of our quality control program to boost our infrastructures, allowing both Express and our customers to manage services and experiences in real-time.
Requests
We provide QR codes that allow customers to be directed immediately to our ticketing system where they can request additional services, address any issues or even request emergency facility maintenance or restoration response.
Audits & Inspections
We utilize IVR technology to verify services and ensure reliability and work order completion.
Hiring Process
Express Facility Management is committed to providing excellent service to our clients and we take quality control very seriously. Our hiring process is designed to ensure we only hire the most qualified and experienced professionals in the field.
Establish Expectations
Assess & Interview
Search For Applicants
Offer & Onboard
Retention & Incentives
Inspired by People, Powered by Technology
We are committed to providing solutions that ensure our operations are conducted in a manner that is responsible, ethical and exceed expectations.
Sustainability
Diversity
Corporate Governance
Quality Assurance
Nationwide Facility Management Solutions
Benefits of Integrated Facility Management
The Express Experience
Our programs prioritize exceptional service and the continual development of innovative solutions that put your needs first.
SIMPLE
Simplified Facility Services
One Management Program
Consolidated Billing
Single Point of Contact
RESPONSIVE
Multiple Communication Channels
Dedicated Customer Portal
24-7-365 Support
RELIABLE
Consistency In The Execution of Services
Quality Assurance Guaranteed
Dedicated Account Managers
PROACTIVE
Real-Time Monitoring
Innovative Technology
Preventative Maintenance Programs
Disaster Preparedness Plans
We take pride in our commitment to excellence and customer service. We will work closely with you to ensure your facility is running smoothly and efficiently. We look forward to providing you with the highest level of service and satisfaction.
Solution-Driven Approach
Every building is different, and every business has different priorities. We don’t want to just provide you with cleaning, pest control, landscaping, or any other service. We want to develop customized programs that provide solutions to address your unique facility needs.
Assessment & Discovery
Learn about your unique needs
Uncover solutions to enhance service
Integrate all inclusive programs
Customizable Programs
Tailored solutions to your facility requirements
Technology-driven to increase efficiencies
Quality focused to ensure reliable service
Seamless Implementation
Pre-Launch: Step-By-Step Implementation Plan
Launch: Customer Onboarding Plan
Post-Launch: Dedicated Project Manager
Explore All Of Our Facility Solutions
Let us build a fully integrated facility management program for you to increase operational efficiencies, backed by our quality control guarantee.
