We Are Woman~Owned Minority~Owned Nationwide Solution~Driven Fully Integrated Facility Management Express
Express Quality Assurance
We layer 4 methods of monitoring into our quality assurance program to create the perfect mix of customer satisfaction, visibility and interaction.
We hold ourselves accountable to four categories of key performance indicators to ensure our customers receive an exceptional quality of service:
- Adherence to Scope of Work
- Customer Feedback
- Service Validation
We utilize a scorecard to measure our performance and work to improve where necessary. We are committed to quality.
We engage an intuitive digital end-to-end platform as part of our quality control program to boost our infrastructures, allowing both Express and our customers to manage services and experiences in real-time.
We provide QR codes that allow customers to be directed immediately to our ticketing system where they can request additional services, address any issues or even request emergency facility maintenance or restoration response.
We utilize IVR technology to verify services and ensure reliability and work order completion.
Hiring Process for Quality Control
5-Step Hiring Process:
Free Facility Solutions Estimate
Our Express Experience Offers:
- Simplified Facility Services – One Integrated Management Program
- Consistency in the Execution of Your Facility Services
- Proactive Preventative Maintenance Programs
- Multiple Communication Channels
- Dedicated Customer Portal
- Consolidated Billing
The Express Advantage – A Solution-Driven Approach
- Learn about your unique needs
- Uncover solutions to enhance services
- Provide all-inclusive programs
- Solutions tailored to your facility and requirements
- Technology-driven to increase efficiencies
- Focused on quality and reliable service
- Step-by-step implementation plan shared with the client
- Customer onboarding plan
- Project manager dedicated to smooth service start-up